Privacy Policy

1. INFORMATION WE COLLECT

Account information you give us: your full name, mobile number, email address and password. We verify your mobile number with a one-time passcode (OTP).

Information about your children, entered by you: full name, civil ID, date of birth, gender, school, grade and class, plus any allergies and allergy notes you record. Children do not have their own accounts and we do not collect information directly from them.

Ordering and wallet information: meals ordered, meal dates, order history, points balance, top-ups and wallet transactions.

Payment information: card payments are processed by our payment provider, Tap Payments. Your full card number is entered on their secure page and is never sent to or stored on our servers. We keep only the payment reference, amount, status and card brand/last digits returned to us.

Collection records: each child is issued a QR badge containing a random code. When the cafeteria scans it we record the time, the order collected and the staff member who handed it over.

Technical information: app version, device type, language, IP address and error logs, used to keep the service running and to investigate faults.

2. HOW WE USE YOUR INFORMATION

To create and secure your account; to take and fulfil meal orders; to operate your points wallet and process payments; to show the correct child, order and allergy information at the cafeteria counter; to send you order, wallet and account notifications; to provide support; to detect misuse; and to meet our legal and accounting obligations.

3. WHO WE SHARE IT WITH

Your child's school, so it can confirm enrolment and run its canteen. The food provider preparing that order, so it can prepare and label the correct meal — including allergy information where relevant. Tap Payments, to process card payments. Our hosting and infrastructure providers, who process data on our instructions. Authorities, where the law requires it.

We do not sell your personal information, and we do not use it for third-party advertising.

4. CHILDREN'S INFORMATION

The app is intended for parents and guardians aged 18 or over. All information about a child is provided by the account holder, and is used only to enrol the child, take their meal orders and hand meals over correctly at the school. Allergy information is treated as sensitive and is shown only to the school and the provider preparing the meal.

5. SECURITY

Data is transmitted over encrypted connections, passwords are stored hashed, and access to school and provider dashboards is restricted to authorised staff of that school or provider. No system is completely secure, but we work to protect your information and to notify you of any breach affecting it.

6. HOW LONG WE KEEP IT

We keep your account and order records for as long as your account is active, and afterwards only as long as needed for accounting, tax and legal purposes. When you delete your account we remove or anonymise your personal data, except records we must retain by law.

7. YOUR RIGHTS

You can view and correct your account and children's details in the app at any time. You may also contact us to request access to, correction of, or deletion of your information.

How to delete your account. You can delete your account yourself, from inside the app, at any time:

1. Open the Profile tab and tap Account Information.

2. Tap Delete Account.

3. Verify it is you. For your security we send a 4-digit code to your registered mobile number; enter it to continue.

4. Read the final confirmation. It lists what you will lose access to: your account information, your children's information, your order history, and your settings and preferences.

5. Confirm. Tap "Yes, I'm sure" on the last prompt, and the account is deleted.

Deleting your account permanently removes your personal information and the data associated with it from our systems, except records we are required by law to keep, which are anonymised. This action cannot be undone and any remaining points balance is lost, so please use or claim your points first. You are welcome to create a new account later if you wish.

If you would rather we deleted the account for you, contact us and we will do it on request after confirming your identity.

8. CHANGES TO THIS POLICY

We may update this policy. We will post the new version here and update the date above; significant changes will be notified in the app.